Cancellation Policy

Please understand that when you don’t cancel your appointment with enough notice, we not only miss the opportunity to fill your appointment time, but our guests on the waitlist also miss the chance to see their stylist. It’s also unfair to your stylist, who has set aside that time specifically for you. We know it’s easy to forget appointments—especially ones booked months in advance—so we always call, text, and email 48 hours beforehand to remind you.

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Notice

24-Hours

Cancellations without 24 hour advance notice will be charged a 50% non-refundable deposit of the reserved service amount to book your next appointment. We understand that emergencies and illness occur. If this is the case, please call Hair We Are for accommodations.

MISSED APPOINTMENTS

No Show

Guests who forget or consciously choose to miss appointments will be charged 100% of their missed service price before scheduling any other appointments.

15+ MINUTES

LATE

Arriving 15 minutes late or more for an appointment may result in a rescheduled appointment. We understand that things happen, but we must keep our stylists and other clients on schedule.

Thank you for your continued business and support for our stylists. We look forward to treating you!

As a courtesy, we will call and confirm your appointments two business days prior to your appointment date. However, if we are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and a no-show fee.

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