Please understand that when you forget or cancel your appointment without giving proper notice, we miss the opportunity to fill your appointment time & clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Because the time and services are reserved for you personally, a no show fee will apply if you miss your appointment.
- Cancellations without 24 hour advance notice will be charged a 50% non-refundable deposit of the reserved service amount to book your next appointment. We understand that emergencies and illness occur. If this is the case, please call Hair We Are for accommodations.
- Guests who forget or consciously choose to miss appointments will be charged 100% of their missed service price before scheduling any other appointments.
- Arriving 15 minutes late or more for an appointment may result in a rescheduled appointment. We understand that things happen, but we must keep our stylists and other clients on schedule.
As a courtesy, we will call and confirm your appointments two business days prior to your appointment date. However, if we are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and a no-show fee.
Thank you for your continued business and support for our stylists. We look forward to treating you!